Accelya Demonstrates Agentic AI That Would Plan Disruption Recovery From First Signal to Resolution

At the World Aviation Festival in Lisbon, airline software provider Accelya demonstrated FLX Recover, an agentic AI tool for irregular-operations recovery developed with Amazon Web Services and AWS partner RapidScale. Accelya says it could be operating as early as the first half of 2027. The tool runs on its FLX AIViator intelligence layer and uses AI agents that assess a disruption, weigh multiple recovery options, recommend actions and coordinate passenger recovery from the first signal through resolution. It works alongside airlines' existing systems rather than replacing them. In the example given, when a hub departure is cancelled the agents handle affected passengers in parallel, weighing available flights, onward and interline connections, cost, care options, loyalty value and commercial priorities. Depending on airline-set policy, it either recommends actions for human approval or executes them automatically. Chief executive Sam Gilliland said the airline remains in control. The product is built on Amazon Bedrock AgentCore. The article describes passenger recovery rather than crew or aircraft recovery.